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Contact Us

Brook Park Branch

5681 Smith Road
Brook Park, OH 44142

Phone: 216-367-8000
Toll Free: 888-826-8439
Fax: 216-367-8002



Highland Heights Branch

390 Alpha Park
Drive #19, Building B, Corner Suite
Highland Heights, OH 44143

Phone: 440-449-8383
Toll Free: 833-449-8383

Fax: 440-449-9212

Walton Hills Branch

21375 Alexander Road
Walton Hills, OH 44146

Phone: 440-232-9540
Toll Free: 877-232-9540
Fax: 440-232-1346



Holiday Schedule*

Monday, January 1, 2024 – Closed (New Year's Day)
Monday, January 15, 2024 – Closed (Martin Luther King Jr. Day)
Monday, February 19, 2024 – Closed (Presidents' Day)
Friday, March 29, 2024 – Close at NOON (Good Friday)
Monday, May 27, 2024 – Closed (Memorial Day)
Wed., June 19, 2024 – Closed (Juneteenth Independence Day)
Thursday, July 4, 2024 – Closed (Independence Day)
Monday, September 2, 2024 – Closed (Labor Day)
Monday, October 14, 2024 – Closed (Columbus Day)
Monday, November 11, 2024 – Closed (Veterans Day)
Thursday, November 28, 2024 – Closed (Thanksgivng Day) Tuesday, December 24, 2024 – Close at NOON (Christmas Eve)
Wed., December 25, 2024 – Closed  (Christmas Day)    
Tuesday, December 31, 2024 – Close at NOON (New Year's Eve)
Wed., January 1, 2025 – Closed (New Year's Day) 

*The Holiday Schedule is subject to change at any time.

Phone 24 - Automated Phone System

Toll Free: 800-263-8135

View our Phone 24 Flow Chart to guide you through the options.

When you call Phone 24, your PIN will be set as the last 4 digits of your Social Security Number and then you will be prompted to change your PIN.

ATM Card / Debit Card / VISA Card

Card Activation & PIN Services ATM/Debit Card: 800-992-3808

  • Activate a Card
  • Select a New PIN
  • Change a Forgotten PIN
  • Change a Known PIN

Cardholders will be asked to provide specific information for identity purposes.  Once the call is successfully completed, cardholders may immediately use their card at an ATM and at merchants for point of sale purchases (if applicable).

Report Lost or Stolen ATM/Debit Card: 800-472-3272

Report Lost or Stolen Best Reward VISA Card: 800-449-7728

Cardholder Services Best Reward VISA Card: 866-820-5838

VISA Card payments can be made at a branch; in addition to online, by phone, and by mail.

Online Bill Pay Member Support

Toll Free: 855-678-3961

Best Reward's Routing Number


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